HLY TOP Q&A
HLY TOP Q&A
Where are you guys located at?
You may search for HLY Ocean Aquaculture on Waze/Google:
Batu Maung Road, Kampung Batu Maung, 11960 Bayan Lepas, Penang
May I know where to gather/meet?
Customer can assemble at the pier in front of SamPoGong Temple.
What time will we board the boat/ boat travelling hours?
Everyone can group up at the pier at 5pm, and our boat will take everyone to the fishing ground in batches of 12
The last travelling hour for the boat will be 7:00p.m.
Is it HALAL?
We have Pork-free here.
Are you à la carte or Buffet Style?
We serve the dishes in set and the waiter will serve the food directly to your table.
Food/Drinks can be ordered unlimitedly EXCEPT Crabs.
Can I bring my pets?
Customers must ensure that said pets does not attack/interfere with other customers and its hygiene must be taken care of.
Can I cancel / change the date / increase/ decrease the number of people?
In case of emergency, the person in charge can be notified to change the date.
If you want to change the date or increase/decrease the number of people, you need to inform the person in charge in advance.
When and Why will I be notified that my reservation has been canceled?
There are several occasions, for example, customers who are seated outdoors will have their reservations canceled due to extreme weathers e.g., Rainy days.
Or in the event of seasonal big waves of fish farms, it is not suitable to visit and other emergencies. A refund or change of date will be made for the customer.
Can I buy fish products from your fishery to take home?
Yes, our fish are freshly caught and vacuum-packed.
In addition to the fresh price, it is also preferential.
Is it possible to fish here?
Of course! You’re welcome to fish here and enjoy the experience!
Why is my WhatsApp and the person in charge not replied?
Sometimes there’s too much messages in traffic so we can’t respond right away.
So, we thank you for your patience for waiting, we will definitely reply your message when we get to it.
Can our company/family host an event there?
Yes, as long as the number of people meets the standard, we can arrange it.
Can we pilot a private yacht there?
Yes, but you will have to inform the person in charge in advance as we have to prepare for your arrival.
Any unanswered enquiries, please feel free to call/ask...
Our person in charge by WhatsApp 012-340 7854
Or on our official website http://hlyocean.com/booking.php
Simply fill in your request or question with remark on the appointment page.
Thank you!
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