HLY TOP Q&A

By HLY Ocean Admin 2022-12-08 20:58:20

HLY TOP Q&A

Where are you guys located at?

You may search for HLY Ocean Aquaculture on Waze/Google:

Batu Maung Road, Kampung Batu Maung, 11960 Bayan Lepas, Penang

May I know where to gather/meet?

Customer can assemble at the pier in front of SamPoGong Temple.

What time will we board the boat/ boat travelling hours?

Everyone can group up at the pier at 5pm, and our boat will take everyone to the fishing ground in batches of 12

The last travelling hour for the boat will be 7:00p.m.

Is it HALAL?

We have Pork-free here.

Are you à la carte or Buffet Style?

We serve the dishes in set and the waiter will serve the food directly to your table.

Food/Drinks can be ordered unlimitedly EXCEPT Crabs.

Can I bring my pets?

Customers must ensure that said pets does not attack/interfere with other customers and its hygiene must be taken care of.

Can I cancel / change the date / increase/ decrease the number of people?

In case of emergency, the person in charge can be notified to change the date.

If you want to change the date or increase/decrease the number of people, you need to inform the person in charge in advance.

When and Why will I be notified that my reservation has been canceled?

There are several occasions, for example, customers who are seated outdoors will have their reservations canceled due to extreme weathers e.g., Rainy days.

Or in the event of seasonal big waves of fish farms, it is not suitable to visit and other emergencies. A refund or change of date will be made for the customer.