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Terms and Conditions for Last-Minute Walk-In Customers
Please be advised that our crabs are ordered fresh every day to ensure the highest quality for our customers.
As such, last-minute walk-in customers might not be served crabs if they are unavailable.
We recommend making a reservation in advance to guarantee your desired menu items.
Thank you for your understanding and cooperation.
Frequently Asked Questions
You may search for HLY Ocean Aquaculture on Waze/Google: Jalan Batu Maung, Kampung Batu Maung, 11960 Bayan Lepas, Pulau Pinang
Customer can assemble at the pier in front of SamPoGong Temple.
Everyone can group up at the pier at 5pm, and our boat will take everyone to the fishing ground in batches of 12 .The last travelling hour for the boat will be 7:00p.m.
We are only Pork-free here.
We serve the dishes in set and the waiter will serve the food directly to your table. Food/Drinks can be ordered unlimitedly EXCEPT Crabs.
Customers must ensure that said pets does not attack/interfere with other customers and its hygiene must be taken care of.
In case of emergency, the person in charge can be notified to change the date. If you want to change the date or increase/decrease the number of people, you need to inform the person in charge in advance.
For example, in cases of extreme weathers or in the event of seasonal big waves hitting the fish farms, which will deem it not suitable for visiting. We will cease operation and notify customers of it. A refund or change of date will be made to the customer.
Yes, our fish are freshly caught and vacuum-packed. In addition to the fresh price, it is also preferential.
Sorry, as fishing is not allowed here
Sometimes there’s too much messages in traffic so we can’t respond right away. So, we thank you for your patience for waiting, we will definitely reply your message when we get to it.
Yes, as long as the number of people meets the standard, we can arrange it.
Yes, but you will have to inform the person in charge in advance as we have to prepare for your arrival.
Any unanswered enquiries, please feel free to call/ask...
Our person in charge by WhatsApp.
Or on our official website https://hlyocean.com/booking.php
Simply fill in your request or question with remark on the appointment page.
Thank you!